FAQ

Frequently Asked Questions

  1. Where do you ship?

We currently ship within the United States.

  1. How long does shipping take?

We offer several shipping options at checkout:

• Express Shipping (3-6 business days) – $20
• Free Shipping (7-14 business days) – $0
• Free Standard Shipping (7-14 business days) – $10

Delivery time may vary slightly depending on your location and order volume.

  1. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status at any time.

  1. What payment methods do you accept?

We accept major payment methods including credit cards, debit cards, and other secure payment options available at checkout.

  1. Can I cancel or change my order?

If you need to modify or cancel your order, please contact us as soon as possible after placing it. Once the order has been processed or shipped, changes may no longer be possible.

  1. What should I do if my item arrives damaged or defective?

If you receive a damaged or defective product, please contact our support team within 48 hours of delivery with photos of the item. We will work quickly to resolve the issue.

  1. Do you offer returns?

Yes. If you are not satisfied with your purchase, please contact our customer support team and we will guide you through the return process.

  1. How can I contact customer support?

If you have any questions or need assistance, please contact us via the contact form on our website. Our team will respond as quickly as possible.

Thank you for shopping with Hqasl